1. How can I make a return?
Our return process has changed. We don’t offer exchanges, but to return an item, please simply click on this link and follow the instructions on the page. If you have any questions or need assistance, feel free to contact us.
2. What are the requirements for returning an item?
Items must be in their original, unused condition, with no signs of damage or wear, and all labels still attached. Please ensure to follow the instructions in the provided link to complete the process correctly.
3. Can I return personalised or final sale items?
Please refer to our returns policy, as some personalised, customised, or final sale items may be excluded from returns.
4. How do I exchange an item?
We don’t offer exchanges, but if you wish to exchange an item, you must first return the unwanted item(s) following our returns policy for a refund and then place a new online order for the item you would like instead.
5. What should I do if I receive a damaged or faulty item?
If you’ve received a damaged or faulty item, please contact us immediately so we can assist you with the return or replacement process.
6. Where should I send the returned items?
To obtain the correct return address, click on the returns link and follow the instructions, as the return address may vary depending on the location your order was dispatched from.
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