Experiencing issues while placing your order? These tips will resolve the most common ordering issues, payment errors, and technical difficulties.
Delivery Restrictions:
We proudly offer international shipping with minimal restrictions. During checkout, your delivery address will determine the cost and estimated delivery timings. If you find that your address or country is not listed or cannot be found in our delivery options, unfortunately, this means we are currently unable to ship to your location.
Payment Error:
We accept all major cards. Available payment options will be displayed during checkout. If you experience difficulties when placing your order, please verify that the following details are entered correctly:
- Credit/debit card number (no spaces)
- Valid from / expiration date
- The CVV (three numbers on the back of the card)
- The billing address matches the address your card is registered to
Technical Difficulties:
Occasionally, browser or app glitches can hinder the ordering process. Make sure your browser is up to date. Clearing your browser's cache or switching to a different device may resolve these issues.
Promo Codes and Vouchers:
If you’re unable to apply a promo code or voucher, please check it has not expired and meets the applicable terms. Please note, certain products may be excluded from promotions. The NRL Shop Support Team are unable to retrospectively apply discounts to orders once confirmed.
You’ll find information about cancelling or returning your order in your order confirmation email.
We hope that the above resolves your query. If you still need assistance, please reach out to our support team for further guidance. However, please note that our NRL Shop Support Team are unable to place orders or accept payments on your behalf.