How to Return An Item

We have a 31-day return policy, please see our Returns Policy for full details. 

  • Items must be returned in a new and unused condition with all tags attached. 
  • If you are exercising your right to change your mind, you will have to return the items at your own cost, including any customs or duties charges where applicable. 
  • We reserve the right not to accept returns for Personalised items 

Ready to return?  

If you want to return an item, as per our Returns Policy please follow the below instructions:

1. Repack your items: Include the form contained in your package and your items in new and unused condition with all original packaging and labels.

2. Refurn to  

NRL Shop

Legends Global Hospitality Australia Pty Ltd

Order number #[insert your order number]

Orion Warehousing 40 Archbold Rd 


NSW 2770, Australia

3. Please obtain proof of postage: We cannot accept responsibility for returned goods if they are lost in transit and it is your responsibility to obtain proof of post. Please use a service like Australia Registered Post. 

We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges are not refundable. An additional delivery cost may be charged for exchanged items.

An issue with the items received?

If there is an issue with the items received please send us photos of the item you wish to return front & back including the product labels, a picture of the delivery note that came with your package, and the information below so we can arrange a return label to be emailed to you and process the return.

Send us the details including photos via this contact form  

  • Order number:   
  • Full name:  
  • Full address:  
  • Country:  
  • City: 
  • Postal code:   
  • Phone number:  
  • E-mail:  
  • Return reason:   
  • SKU and items quantity:  


If your item is customized/personalized, please check the description of the item as it will confirm if this item is returnable and/or contact customer service directly before returning it.

We cannot accept responsibility for returned goods if they are lost in transit, and it is your responsibility to obtain a Proof of Posting Certificate or have adequately insured the goods using a recorded or special delivery service for returning your goods.

Once your items have reached our warehouse we'll process the return as soon as possible and in any event within 14 calendar days of receipt. 

Once processed, refunds can take up to five (5) business days to show on your account, depending on your bank.